Kitchen Tigress Put OCBC Customer Service To The Test
According to the OCBC's TV commercial below, customers get a cake on their birthday as a way to show OCBC’s sincerity in serving them.
Well, I am sure the bank didn't expect Kitchen Tigress, a local blogger, to put them to a test by requesting for a cake (it was her birthday).
The staff told her that it was just an advertisement but she persisted and left only after a manager bought her a 7.6cm cake from a nearby shop.
Some people have called her publicity seeking, arrogant, naive, trouble maker, etc for taking an advertisement at face value.
As far as I am concerned, this is Singaporeans being pro-active. Banks every time say "caveat emptor" (buyers beware) when consumers kena conned (in those toxic structured products), so what is wrong if we put them to the test and challenge what they say or advertise.
I am not saying OCBC is no good. I also bank with them and like their service. But before we part with our money, we want financial institutions to be honest, transparent and sincere.
Good job, Kitchen Tigress for scaring the bankers a bit so that they take consumers seriously and don't treat us like suckers.
1 comments:
If OCBC do not have an intention to give customers cakes for their birthdays, please do not advertise, & then comment that customers are naive when they really request for a cake on their birthdays.
Post a Comment